1. Scope

This Subscription Agreement applies to recurring and fixed-period paid Inventro plans supplied by Vivid Telecom Limited.

2. Order and activation

The order is formed when payment or Direct Debit authorisation is accepted and we confirm activation, unless a written order form states otherwise. Features, billing frequency, minimum period and price are those shown at checkout or in the order form.

3. Renewal

Recurring subscriptions renew automatically for the stated period until cancelled. We may send renewal or payment notices through the account or by email. The customer must maintain a valid payment method.

4. Failed payments

We may retry collection, request another payment method, restrict features or suspend access when payment is overdue. Reasonable recovery costs may be charged where permitted and notified.

5. Cancellation

Cancellation can be requested through the available account or support channel. Unless otherwise stated, cancellation takes effect at the end of the current paid period. Charges already due remain payable.

6. Price changes

We may change renewal pricing on reasonable notice. The customer may cancel before the changed price takes effect. Bespoke or fixed-term pricing is governed by its order form.

7. Plan changes

Upgrades may be immediate. Downgrades usually apply from renewal and may require data, users or storage to be reduced to the new allowance.

8. Consumer rights

Inventro is primarily a business service. Where a purchaser is legally a consumer, mandatory cancellation and digital-service rights apply and are not excluded by this agreement.

Inventro is owned and operated by Example Company Ltd.